Legal & Commercial Terms

Terms of Service & Platform Master Agreement.

The clear, transparent agreement between Alpmate Alpine SaaS AG and the mountain schools, academies, and outdoor operators that run on our platform.

Effective Date: August 2026 · Jurisdiction: Zürich, Switzerland

1. Agreement Parties & Acceptance

This Master Services Agreement ("Agreement") is entered into by and between Alpmate Alpine SaaS AG, a corporation incorporated under the laws of Switzerland ("Alpmate", "we", "us"), and the legal entity or sole proprietorship registering for an Alpmate workspace ("Customer", "Operator", "you"). By creating a workspace or operating an Alpmate booking site, you agree to be legally bound by these terms.

2. Commercial Structure & Fee Model

Alpmate operates on a zero-monthly-subscription commercial framework engineered specifically for seasonal recreation businesses:

Fixed Monthly Subscription: CHF 0.00 / month. You will never be billed a recurring monthly software fee, licensing fee, or per-seat user charge.
Platform Booking Fee: 1.0% (one percent) of gross booking revenue processed through the Alpmate platform across online bookings, walk-ins, and reservations.
Annual Invoicing in Arrears: The 1% Platform Fee is invoiced once annually at the conclusion of the calendar year (December 31st). You pay out of revenue you have already collected in your bank account.

3. Refundable Security Deposit Terms

Because Alpmate incurs ongoing server, maintenance, and support costs throughout the operating year while invoicing in arrears, a refundable security deposit is assessed at workspace activation:

Assessment & Escrow: The deposit amount is mutually agreed during onboarding based on your anticipated annual booking volume and held in a segregated Swiss client escrow account.

Invoice Credit: At the close of the operating year, the full deposit balance may be credited against your 1% year-end invoice at your election.

Full Refund Guarantee: In the event of contract termination or account closure without outstanding invoices, the deposit is refunded in full to your designated bank within 14 business days.

4. Payment Settlement & Merchant of Record

The Operator acts as the sole Merchant of Record for all customer transactions. Guest payments flow directly from the customer into the Operator's connected Stripe Connect account or Swiss QR-Bill banking account. Alpmate does not hold, convert, or freeze your customer funds at any time. Payment processing fees charged by Stripe or your financial institution are separate and paid directly by you.

5. Data Sovereignty & Portability

You retain 100% intellectual property and legal ownership over all customer lists, instructor contact details, booking logs, and operational records stored within your workspace. We will never sell, analyze for advertising, or monetize your operator data. You may trigger a full data export in standard JSON / CSV format at any time from your admin console.

6. Service Level Agreement (SLA) & Uptime

Alpmate commits to maintaining an operational uptime of 99.9% for the public booking checkout widget and API during active operating seasons. Scheduled maintenance windows are announced at least 48 hours in advance and executed during off-peak night hours (02:00 – 05:00 CET).

7. Termination & Cancellation

Either party may terminate this Agreement at any time with 30 days written notice. Upon termination, you retain full read-only access to export your records for 60 days, after which tenant databases are securely purged in accordance with Swiss data disposal standards.

8. Governing Law & Swiss Jurisdiction

This Agreement shall be governed by and construed in accordance with the substantive laws of Switzerland, excluding the Vienna Convention on the International Sale of Goods (CISG). The exclusive place of jurisdiction for any disputes arising under or in connection with this Agreement shall be the Commercial Court of the Canton of Zürich (Handelsgericht Zürich).

Have legal questions about our agreements?Contact our Legal Counsel