Operator Knowledge Base
Everything you need to run your school on Alpmate.
Comprehensive setup tutorials, guide dispatching workflows, rental locker integrations, and direct payment configurations.
Core Documentation Guides
Select a topic below to explore the detailed workflow:
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01Getting started
Create your company, invite your team, and take your first booking.
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02Roles and permissions
How the six Alpmate roles differ, and what each one can see and do.
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03Instructor Dispatching & Daily Rosters
How to match ski instructors and mountain bike guides by terrain certification, language, and guest ability level.
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04Connecting Stripe & Swiss QR-Bill Settlement
How to set up direct customer payouts with Stripe Connect and Swiss QR-Bill banking.
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05Managing Rental Fleets & Equipment Lockers
How to track mountain bike fleets, ski sizing, and locker inventory synchronized to lesson bookings.
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Need customized onboarding for your resort?
Our Swiss implementation specialists provide live data migration and staff training.